OnCommand Repair Advocate
There is nothing worse than not knowing how long it’s going to take to get your truck out of the shop. OnCommand Repair Advocate program gives you the power to monitor repairs, communicate with the repair facilities and the Repair Advocate team; improving overall communications and enabling you to more effectively manage your fleet operations.
Benefits & Features:
- Verify when the unit arrives at the authorized service location.
- Review repair history as well as identify any open campaigns, recalls or calibration updates with the service location.
- Attach a comprehensive Health Report about your vehicle to the online case file.
- Monitor the case file and work with the service location to help coordinate repair support.
- Coordinate Navistar parts, technical and field support, as needed.
- Help facilitate timely communications and repair progress updates via the case file.