Virtual Tools

From online parts ordering to access to service manual, the following links are your tools to getting the most out of Peterson.

 

Preventive Maintenance & Parts Automation

If you’ve got a truck, it’s throwing fault codes.

And while not all faults are actionable, many are. As a local dealer, we’re here to support your trucking needs for all makes and models. Our free fleet health program allows us to monitor fault codes and determine next steps while the truck is on the road. Save thousands on downtime, tow bills and priority freight with preventive maintenance and advanced part ordering. With Peterson’s Uptime Team to support, proactive steps like these are easier and more efficient than ever before.

Peterson Uptime Command Center

 

30% Reduction in Costs

Program participants have seen up to a 30% reduction in unscheduled repair costs and 80% reduction in towing events.

 

We will never upsell or offer a part you don’t need.

All part recommendations are based on fault severity and OEM action plans. As a company committed to continuous improvement, we are offering this as a free program to increase our part availability and your service knowledge, bringing relevance and value to customers in all industries.

 

Auto-ordering Included

Peterson Trucks is auto-ordering parts based on fault severity for all program participants.

 

Fleets across the country are reaping the benefits of OnCommand Connection and you can too. Thanks to its open platform design, integration with many existing systems is quick and simple. Health reports, fault trends and even support mapping is available, ensuring your team and trucks are being taken care of no matter how far they are from home.

 

Special Program Features

Elevated Recall Service—we are pre-ordering parts, ensuring recall listed parts are available to achieve near 24-hr turnaround.

Auto-Order Parts—Peterson is auto-ordering parts for Stop Now and Service Immediately faults. We are also auto-ordering parts for severe codes less than $500 on International models within five model years.

Custom Auto-Order Parts—set your own custom parameters for parts ordering, outsourcing the legwork involved in identifying and sourcing your own parts.

 

Sign Up Today

Schedule Demo

Contact Me

Service Manuals

Service Manuals, Circuit Diagrams, and Schematics

OnCommand™ Service Information gives technicians access to the most up-to-date, VIN-based service and parts information. It’s a centralized source of essential service information to help improve vehicle repairs and maintenance, repair shop efficiency, technical knowledge and vehicle uptime.

It’s available to you as an annual subscription or you can purchase a USB* for a one-time fee. Annual subscriptions will automatically renew on January 1st.

Benefits & Features:

  • With a subscription, technicians can gain real-time, up-to-date VIN-based service and parts information for any International Truck.
  • Locate technical information by major component group, model, vendor, engine and feature code.
  • Service manuals and bulletins are illustrated and include repair, overhaul, troubleshooting tips and diagnostic information.
  • Documents and notes can easily be uploaded and attached per VIN.
  • The Service Tool catalog includes all essential tools for servicing International Trucks and MaxxForce engines.
  • Use the IKnow technical database to search service articles by entering symptom terms and/or descriptions.

*USB is programed with service manuals at the time of sale. If future service manuals come out, they will not be available on the USB. For these situations, an annual subscription is much better.

If this package is right for you, call us right away. Subscriptions are prorated and you may be able to take advantage of a midyear discount.

Subscription Quote

Purchase a USB

Buy Parts Online

 

Nexpart is now Repairlink!

Starting Monday August 31, all online parts orders will be processed through Repairlink instead of Nexpart. If you would like a Repairlink account, please fill out this form and we will contact you to schedule training.

Request Training:

ORDER TRUCK PARTS ONLINE

International and Fleetrite

Not only do you have access to our pricing and inventory availability, you can also view illustrations and technical diagrams, making this solution a valuable resource for you to save time and gain insights on your repairs.

Interested in getting started?

Please register for the new Repairlink parts portal in the 'Order Parts' link below.

For existing legacy users, please login at the bottom of this page.

Order parts online 24/7, at no additional cost!

  • VIN based search and storage
  • Part illustrations and technical diagrams
  • Time-saving tools for stock orders
  • Quarterly discounts reserved for online customers
  • Parts cross-reference feature
  • Order history

Dedicated reps are available to onboard, train, and support along the way.

Order Parts

Contact Technology Team


 

Fault Code Monitoring

Remote Fault Code Action Plans

Free Monitoring Program

Schedule a Demo

If your fleet is comprised of more than one make and model you’re probably using more than one remote diagnostic system. We decided to simplify remote diagnostics and make your job a little easier with OnCommand Connection™, the first and only all makes diagnostic system.

Benefits & Features:

  • OnCommand’s Open Architecture connects to your various business systems and brings them together.
  • Diagnoses every make and model in your fleet while they’re on the road.
  • Get Action Plans for more than 18,000 engine and fault codes.
  • Prioritize needed repairs while avoiding unnecessary service visits.
  • Plot vehicle locations and find nearby dealers

Live Access

Monitor what’s going on with your entire fleet in real time, with multiple filters and direct links to other integrated applications, including our smartphone app.

  • Filter information by vehicle type, fault code or time frame.
  • View active fault codes and health reports for specific vehicles.
  • Locate the dealership closest to your vehicle’s location.
  • “Favorite” certain vehicles to keep an extra-close eye on them.

Health Report

Consider this the condensed version of everything that’s going on with your vehicle. It’s an easy-to-lookat list featuring current fault codes and links to enable action when a serious issue exists.

  • Vehicle Info
  • Campaign Info
  • Fault Codes
  • Weather Info
  • Other Key Data Points

Action Plan

It’s not enough to get alerts about severe issues with your vehicles. You need a plan of attack. Our experts are here to help. With more than 18,000 action plans, we’ll recommend the best solution to getting your vehicle fixed and back on the road.

  • Simple Fault Code Descriptions
  • Fault Code Severity
  • Questions to Ask the Driver to Get a Better Understanding of the Issue
  • Links to Diagnostic Repair Info and Videos

Mapping

Interactive mapping helps you quickly locate your vehicle, plan solutions if repairs are needed, and most importantly, keep your business running.

  • Vehicle Location and Directions
  • Dealer Locations — All Makes
  • Locate Vendors, Hotels and Truck Stops
  • Customer Locations
  • Nearby Vehicles

Alerts

Create custom alerts based on fault severity, report type and fault type. Receive the info when you need it most.

  • Build Reports by Severity Type and Duration
  • Control the Frequency and Timing

Guaranteed Hours of Service Labor

Guaranteed Hours of Service Labor for Specific Repairs

There are two things you worry about when your trucks are in the shop: How long are they going to be out of commission and how much it’s going to cost. Worry a little less with OnCommand™ Service Partner. It’s our Peterson-provided maintenance repair program. When your truck goes in for service, we guarantee it receives expedited diagnostic service and accurate repair estimates.

Benefits & Features:

  • A basic initial diagnostic advisory performed in hours versus days.
  • Consistent, accurate and detailed estimates as well as inspections and authorizations.
  • Guaranteed fixed, fair and consistent labor times on the most common repairs/maintenance operations.
  • Twelve-month warranty on all parts and labor.
  • Online portal for instant access to estimates, repair status updates, communication tools and labor-time directories.

Service Partner is a great program, reserved exclusively for FleetCharge and I360 customers.

Sign Up for I360

Sign Up for FleetCharge

Already have I360? Sign Up for Service Partner

Contact Technology Team

Download PDF

 

Start with a video about International’s latest offerings and dive deeper into the areas that affect your fleet most.