OnCommand Repair Advocate

There is nothing worse than not knowing how long it’s going to take to get your truck out of the shop. OnCommand Repair Advocate program gives you the power to monitor repairs, communicate with the repair facilities and the Repair Advocate team; improving overall communications and enabling you to more effectively manage your fleet operations.

Benefits & Features:

  • Verify when the unit arrives at the authorized service location.
  • Review repair history as well as identify any open campaigns, recalls or calibration updates with the service location.
  • Attach a comprehensive Health Report about your vehicle to the online case file.
  • Monitor the case file and work with the service location to help coordinate repair support.
  • Coordinate Navistar parts, technical and field support, as needed.
  • Help facilitate timely communications and repair progress updates via the case file.

OnCommand Service Partner

There are two things you worry about when your trucks are in the shop: How long are they going to be out of commission and how much it’s going to cost. Worry a little less with OnCommand™ Service Partner. It’s our Peterson-provided maintenance repair program. When your truck goes in for service, we guarantee it receives expedited diagnostic service and accurate repair estimates.

Benefits & Features:

  • A basic initial diagnostic advisory performed in hours versus days.
  • Consistent, accurate and detailed estimates as well as inspections and authorizations.
  • Guaranteed fixed, fair and consistent labor times on the most common repairs/maintenance operations.
  • Twelve-month warranty on all parts and labor.
  • Online portal for instant access to estimates, repair status updates, communication tools and labor-time directories.

    OnCommand™ Parts & Service

    PARTS

    While Your International Truck® can take almost anything the road throws at it, wear and tear does happen, and parts sometimes need to be replaced. When it does, you want to make sure your service technicians have access to the right parts, the ones specifically meant for your vehicle. OnCommand™ Parts Information is a customized home page that provides service technicians instant access to your trucks parts lists.

    Benefits & Features:

    • Complete vehicle line-set ticket information as it was originally ordered.
    • Figure, keyword, part number and visual search tools.
    • Access to All-Makes parts programs.
    • Cross-reference searches for vendor and OEM part numbers.
    • Create custom parts lists.
    • View actual customer pricing.
    • Check parts availability at the International parts distribution centers.
    • Documents and notes can be uploaded and attached to a specific VIN.

    SERVICE

    OnCommand™ Service Information gives technicians access to the most up-to-date, VIN-based service and parts information. It’s an centralized source of essential service information to help improve vehicle repairs and maintenance, repair shop efficiency, technical knowledge and vehicle uptime. 

    Benefits & Features:

    • With a subscription, technicians can gain real-time, up-to-date VIN-based service and parts information for any International Truck.
    • Locate technical information by major component group, model, vendor, engine and feature code.
    • Service manuals and bulletins are illustrated and include repair, overhaul, troubleshooting tips and diagnostic information.
    • Documents and notes can easily be uploaded and attached per VIN.
    • The Service Tool catalog includes all essential tools for servicing International Trucks® and MaxxForce® engines.
    • Use the IKnow technical database to search service articles by entering symptom terms and/or descriptions.

    OnCommand Connection

    If your fleet’s comprised of more than one make and model you’re probably using more than one remote diagnostic system. We decided to simplify remote diagnostics and make your job a little easier with OnCommand Connection™, the first and only allmakes diagnostic system.

    Benefits & Features:

    • OnCommand’s Open Architecture connects to your various business systems and brings them together.
    • Diagnoses every make and model in your fleet while they’re on the road.
    • Get Action Plans for more than 18,000 engine and fault codes.
    • Prioritize needed repairs while avoiding unnecessary service visits.
    • Plot vehicle locations and find nearby dealers

    Live Access
    Monitor what’s going on with your entire fleet in real time, with multiple filters and direct links to other integrated applications, including our smartphone app.

    • Filter information by vehicle type, fault code or time frame.
    • View active fault codes and health reports for specific vehicles.
    • Locate the dealership closest to your vehicle’s location.
    • “Favorite” certain vehicles to keep an extra-close eye on them.

    Health Report

    Consider this the condensed version of everything that’s going on with your vehicle. It’s an easy-to-lookat list featuring current fault codes and links to enable action when a serious issue exists.

    • Vehicle Info
    • Campaign Info
    • Fault Codes
    • Weather Info
    • Other Key Data Points

    Action Plan

    It’s not enough to get alerts about severe issues with your vehicles. You need a plan of attack. Our experts are here to help. With more than 18,000 action plans, we’ll recommend the best solution to getting your vehicle fixed and back on the road.

    • Simple Fault Code Descriptions
    • Fault Code Severity
    • Questions to Ask the Driver to Get a Better Understanding of the Issue
    • Links to Diagnostic Repair Info and Videos 

    Mapping

    Interactive mapping helps you quickly locate your vehicle, plan solutions if repairs are needed, and most importantly, keep your business running.

    • Vehicle Location and Directions
    • Dealer Locations — All Makes
    • Locate Vendors, Hotels and Truck Stops
    • Customer Locations
    • Nearby Vehicles

    Alerts

    Create custom alerts based on fault severity, report type and fault type. Receive the info when you need it most

    • Build Reports by Severity Type and Duration
    • Control the Frequency and Timing