Trimble Field Service Management (FSM) provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity, while providing service excellence with every job.
Trimble PULSE™ is a suite of end-to-end service management solutions that enable the delivery of field service excellence. Cloud-based and modular, it enables businesses performing mission-critical field service to transform the effectiveness of their work, workers and assets.
From service portals with advanced scheduling and optimization tools to customizable mobile applications and workflows, Trimble PULSE™ allows businesses to streamline efficiencies from the back office to the technicians out in the field.
Customers can choose from an extensive and flexible portfolio of capabilities that manage, schedule, mobilize and monitor their workforce, to match their individual requirements and depend on Trimble as a single provider for all their field service needs.
Trimble PULSETM provides extensive support for the back office operations of a field service organization, allowing for streamlined business processes that are repeatable and predictable.
The capabilities allow businesses to manage their customers, calls, service contracts, estimates and work orders along with assets, inventory and billing, all from one place.
Trimble PULSETM eliminates time-consuming manual processes, reduces room for inconsistencies and ensures that accurate data is shared across the entire business. In turn, this allows the whole business to respond quickly and seamlessly to deliver field service excellence.
Trimble PULSETM allows Dispatchers to automatically build and dispatch the most efficient schedule and stay on top of work as changes happen throughout the day. Its extensive range of scheduling, dispatch and optimization tools transform the utilization of a mobile workforce, allowing them to complete more jobs per day and in the most efficient way.
Field service businesses can choose the level of automation they require to manage shifts, tasks, appointments and perform ‘what-if’ analysis on potential schedule changes.
Trimble PULSETM ensures that both planned and emergency service work is prioritized and completed first time, as quickly as possible in line with business goals such as keeping costs to a minimum or meeting SLAs.
Trimble PULSETM drives improved visibility and information sharing in the field, via out-of-the-box, configurable and customizable mobile applications.
Fully scalable to meet business and workflow needs, it enables anytime, anywhere access to information and connects mobile workers to the back-office, customers and equipment in realtime, empowering the entire business to make better business decisions.
As well as encouraging team collaboration and reliable, timely data capture, Trimble PULSETM helps speed up time to invoice, tracks work progress throughout the day and enhances workflow compliance and standardization throughout the organization.
Trimble PULSETM offers field service organizations 360° visibility of their operations to help them locate, connect, monitor and maintain their fleet, assets, work and workers intelligently.
Customers are able to manage their fleet of vehicles and assets, perform usage and utilization analysis as well as monitor performance, safety and compliance. Connecting and having access to all these elements on one platform allows productivity and efficiency to be maximized throughout the organization.
Trimble Fleet Management provides businesses that manage fleets with real-time visibility of vehicle location, status and diagnostics. On-demand information, activity reports and exception alerts enable intelligent business decisions to be made quickly in order to run the most efficient fleet possible.
Benefits & Features:
Trimble Asset Tracking is a flexible solution that offers complete visibility in to the location and utilization of your assets, from a convenient portal. Know where your towed assets are and how they are being used. Through on-demand and detailed activity reports, allow your business to better manage asset performance and costs.
There is nothing worse than not knowing how long it’s going to take to get your truck out of the shop. OnCommand Repair Advocate program gives you the power to monitor repairs, communicate with the repair facilities and the Repair Advocate team; improving overall communications and enabling you to more effectively manage your fleet operations.
There are two things you worry about when your trucks are in the shop: How long are they going to be out of commission and how much it’s going to cost. Worry a little less with OnCommand™ Service Partner. It’s our Peterson-provided maintenance repair program. When your truck goes in for service, we guarantee it receives expedited diagnostic service and accurate repair estimates.
While Your International Truck® can take almost anything the road throws at it, wear and tear does happen, and parts sometimes need to be replaced. When it does, you want to make sure your service technicians have access to the right parts, the ones specifically meant for your vehicle. OnCommand™ Parts Information is a customized home page that provides service technicians instant access to your trucks parts lists.
OnCommand™ Service Information gives technicians access to the most up-to-date, VIN-based service and parts information. It’s a centralized source of essential service information to help improve vehicle repairs and maintenance, repair shop efficiency, technical knowledge and vehicle uptime.
If your fleet’s comprised of more than one make and model you’re probably using more than one remote diagnostic system. We decided to simplify remote diagnostics and make your job a little easier with OnCommand Connection™, the first and only all makes diagnostic system.
Monitor what’s going on with your entire fleet in real time, with multiple filters and direct links to other integrated applications, including our smartphone app.
Consider this the condensed version of everything that’s going on with your vehicle. It’s an easy-to-lookat list featuring current fault codes and links to enable action when a serious issue exists.
It’s not enough to get alerts about severe issues with your vehicles. You need a plan of attack. Our experts are here to help. With more than 18,000 action plans, we’ll recommend the best solution to getting your vehicle fixed and back on the road.
Interactive mapping helps you quickly locate your vehicle, plan solutions if repairs are needed, and most importantly, keep your business running.
Create custom alerts based on fault severity, report type and fault type. Receive the info when you need it most
OnCommand Education is a series of programs designed to teach fleet managers and service technicians how to properly operate, maintain and work with OnCommand for optimum uptime and reduced maintenance costs.
The Peterson Trucks headquarters in San Leandro is home to Peterson University, a state-of-the-art training facility with LCAT certification (Caterpillar's gold standard in technical training). Not only do we offer bumper to taillight truck technician training, our courses on effective sales skills, public speaking, presentation skills, time management, and other administrative subjects can give your management and sales staff a competitive edge in the trucking industry.
Our experienced instructors, equipped with technologically advanced, smart classrooms and dedicated indoor training labs with the latest in tooling and equipment can give your employees the skills and knowledge to satisfy your customers and earn more profit.
To learn more about Peterson University or to register for classes, visit PetersonUniversity.com